The Global Association for Contact Center Best Practices & Networking

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Welcome to the Telecommunications Channel

Welcome to the Telecommunications Channel. Everything you want to know about the latest technologies for communications is available here.

Telecommunications Articles

•		Benchmarking Your Contact Center Performance
•		Are the different channels queued, treated, routed, and reported on by one system or do you use…
•		What is the one decision you have made as a leader that has the most dramatic increase in custo…
•		If there is one thing you could change in your center in 2010, what would it be and why?
•		Speech Technology

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•	RingCube Technologies Adds BPO and Contact Center Expert to Team
•	Convergys to Hire 118 in Fort Lauderdale Area
•	Verint Systems Granted U.S. Patent on Call Center IP Recording
•	Church & Crawford Orexis Solutions Positioned to Offer True Mobile Solution
•	DeTe Investigates Possible Provisioning Fraud - Report

•		iSOFT
•		Moveme.com
•		AdGeo
•		Vocantas
•		London Borough of Lambeth Council

•	Telephone Number Strategies
•	New Study Highlights Barriers To Widespread Adoption Of Effective Customer Retention Strategies…
•	Mountains Of Mobiles Left In The Back Of London’s Black Cabs
•	State of Internet Security: Protecting Small and Medium Businesses
•	Corporations Lack Understanding Of Communication Technologies To Take Them Global